The pad keeps coming off when mop inserted into bucket, why it doesn't work?

NOTE! Please have a look on below instruction about how to attach pad, the three tabs-slots must be matched together, and ensure the pad firmly stuck on mop-head, so that avoid this problem!

Why does the lid come off when bucket lifted?

It seems that there are two handles, but the larger one is the real lift-handle, the thinner one which printed "LOCK" is actually a lock that lock lid in the bucket. So just use the lift-handle to move the bucket so that the top lid won't come off!

What can I do if any accessories (including mop handle or cleaning cloth or mop-head) missed or broken?

JUST Message us if ANY issues occur! We're focus on customers' use-experience and provide long-term service for all of our products! Be free to tell us what's wrong or what you need through Your Order or go to our JOYMOOP storefront to ask us!

"Dirty" water flows into "Clean" water? —— Nope, the bucket only designs to separate "WASH" and "DRY" function!

The design that the squeezed water goes back to the "WASH" side for two reasons: 1) Keep the DRY side empty to squeeze water properly; 2) Maintain the water level in WASH side for continuous times use until customers want get the water changed.

The mop-head is difficult to go inside into bucket, why?

Fill water into WASH chamber and wet the mop firstly! The dry mop is certainly hard to insert. And it happens normally at first few times uses, please push down in some strength at beginning, also tilting mop at some angles maybe helpful.

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✨ Elevate your clean game with JOYMOOP — where smart meets spotless! 🧹

ECO FRIENDLY DURABLE - Machine washable pads designed for long-term use—save money and reduce waste without sacrificing performance.
HANDS FREE CLEAN DRY - Innovative wet/dry bucket keeps your hands dirt-free and mop perfectly prepped every time.
PRECISION CORNER CLEANING - Flat mop head design reaches under furniture and into tight spots, eliminating hidden dust and grime.
VERSATILE SURFACE MASTERY - Effortlessly cleans hardwood, tile, laminate, walls, and even windows—one mop to refresh your entire space.
ULTRA ABSORBENT MICROFIBER - Millions of high-intensity strands trap dust, pet hair, and stains for spotless floors, wet or dry.

The JOYMOOP Flat Mop and Bucket system features a 5.6-liter dual-chamber bucket for separate wet and dry cleaning, a flat mop head designed to reach tight corners and under furniture, and three machine-washable microfiber pads that excel at absorbing dust, pet hair, and stains. Its rust-resistant, adjustable stainless steel handle and self-wringing spinner make daily floor care efficient and hygienic across multiple indoor surfaces.

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

Included components	1 Bucket, Adjustable Stainless Steel Handle, Mop with 3 Washable Microfiber Pads, 2 Replacement
Item volume	5.6 Liters
Special features	Retractable Mop, Rust Resistant, Self-Wringing
Item weight	3.77 Pounds
Brand	JOYMOOP
Manufacturer	Jianmei
Product Dimensions	23 x 18 x 38.5 cm; 1.71 kg
Care instructions	Must insert the three Tabs(in Mop-head) Completely into the three Slots till the bottom., To keep long-term usability, recommend replacing pads every 1-2 months up to use frequency.
Is assembly required	Yes
Batteries required	No

JOYMOOPFlat Mop and Bucket with Spinner, with 3 Washable Microfiber Wipes - Wet & Dry Use, Floor Cleaning System

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