would this be strong enough to pick up bottles of fabric softener pellets that fall behind the washing machine

It’s not so much a question of being strong enough; rather, it’s the design of the “grabbers” that might be an issue. This model seems to work best with smaller objects. If you could get the “grabbers” or “jaws” around the handle of the fabric softener bottle, it would be strong enough. It is well made. I own several grabbers, and each one is better at picking up certothimgs. For ex., one of mine is very good for picking up coins that fall on the floor,but it would’ve useless at picking up a fab soft bottle. This partiodel is good for picking up articles of clothing and other small items. The jawsjust don’t open up all that wide. But it is a quality item.

Yes, it folds in half. But that puts tension on the nylon cord that runs down the interior of the grabber, so I wouldn’t advise folding it a lot.

Mine broke after a month. How do contact customer support to make a claim?

You can always click on the seller (ProcellaTech) underneath "Add to Cart" with a Blue Link, then you go to their page and at the top should be a clickable button to contact them. I checked, and this works on both the browser and the app on my phone. This is 🌟 Always🌟 worth trying, even if you have issues past the return date and beyond. Good luck 😊

How do you take advantage of the warranty?

I jus call amazon and they help me :-)

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🛠️ Grab Life’s Little Wins with Precision and Ease!

GRIP LIKE A PRO - Textured rubberized tips ensure a secure hold on even the slipperiest items.
360 CONVENIENCE - Rotating 180° grabber head adapts to any angle for ultimate versatility.
RISK FREE CONFIDENCE - Backed by a 2-year free return shipping warranty—because quality matters.
COMFORT MEETS CONTROL - Ergonomic, molded handle contours perfectly to your hand for fatigue-free use.
EFFORTLESS REACH EVERY TIME - 32-inch length lets you grab without stretching or straining.

The FitPlus Premium Reacher Tool is a 32-inch grabber designed in the USA with a rotating 180° head and textured rubberized tips for superior grip. Its ergonomic handle ensures comfort during use, and it comes with a 2-year free return shipping warranty, making it a reliable extension of your reach for everyday tasks.