描述
- Manage your hotel guest services communication with this quarterly operations playbook/pass on
- Useful calendars and guest-centric logs included - guest request tracking, groups in house, area events
- Pages and labeled monthly tabbed dividers are 8.5 x 14 inches with a 2 page spread per day
- Front and back covers are UV coated for water resistence, providing needed durability
- Bound with durable plastic coil so book lays conveniently flat when open. Made in the U.S.A.
This quarterly, legal-sized playbook provides 2 pages per day and is designed specifically for hotel operations. Give every guest the feel of VIP treatment. Equip your guest services professionals to go beyond expectations. Use this tool to drive an exceptional customer experience through consistency. The playbook is filled with helpful sections designed to support your management team.
