BISSELL DeepClean Deluxe Pet Carpet Cleaner and Shampooer, 36Z9

...you're living in filth. Whoa.Thanks to Amazon, we finally pounced on this item during a sale. After looking at all the potential candidates for a home carpet cleaner, we decided on this particular model because it has a larger tank capacity, heatwave technology to keep the water warm and all of the most important parts are both accessible and replaceable.Honestly, while we hoped to be amazed we also reviewed the negative reviews to reign in our expectations. We're amazed... and startled at how filthy our regularly vacuumed carpets were.The first pass at cleaning was horrifying. Even though we vacuumed beforehand as per the user manual, the amount of embedded hair that came out our carpets was shocking. The color of the rinse water was mud. We then rinsed the carpets with warm water and no cleaning solution and it was still the color of mud. It's going to take us at least 3-4 shampoos before we see clean rinse water and know that our carpets are finally truly clean.Pros: Easy assembly and almost ready to use right out of the box. The sample bottle is enough for 2 cleanings and we bought big bottles of shampoo with our order. We still need more...lol.This machine does a great job of laying down shampoo, lets the brushes work and really sucks up the water. The tank holds 1.25 gallons of mixed cleaning solution which is more than most. We found that even when we used up all of the cleaning solution the suction still worked as it should.Almost the entire machine comes apart for cleaning, which is necessary to get the pet hair out of every nook and cranny before storage. We truly appreciate Bissell's thoughtfulness to allow the consumer to thoroughly disassemble and clean the product after use.What's more, this means that all the parts that will wear the fastest - belts, cleaning solution bladder, etc., can be replaced by the homeowner without a service call. Even the suction connection on the main part of the machine can be removed for cleaning and maintenance. Get out your Phillips head screwdrivers!The accessory spot tools work incredibly well, too. We're still tempted to buy that mini Bissell, but this has such great suction power that we'll hold off for now. Nevertheless, when there's the inevitable pet accident, we only partially fill the clean solution bladder and get to work for spot cleaning.Replacement and accessory parts are readily available from Bissell at fair prices. No price gouging here.While we can't yet determine the longevity of the machine, we still ordered replacement belts, roller brushes and a replacement bladder because these will most likely fail first. The brushes will be the fastest to wear out on our tightly woven Berber carpets. We also ordered two additional accessories for hard floor cleaning and edge cleaning. When you register your product online at Bissell, you'll get a 10% off coupon for you next order. We used it for all of the above.Lastly, there's the convenience. After what we saw in the dirty water tank with the first cleaning, we're now believers. We'll use this machine weekly until the rinse water comes clean and then monthly after that. We'll also use it as needed for pet accidents. It's already paid for itself with the first use, so we consider it an excellent investment.Cons: n.b. Bissell - the user manual is terrible. Bissell totally dropped the ball here on the single most important item for the consumer. The photos are low contrast B/W teeny tiny photos and are useless. You or someone in your house will need to be mechanically inclined to find all the screw connections to disassemble and reassemble the machine regularly and successfully. You must clean it fully each time to insure consistent great suction and cleaning power throughout the machine's life. Thorough cleaning also increases the longevity of the machine.The pre-treatment sprayer on the machine is utterly useless. Who at Bissell thought that a puny single stream from only one side of the front would spot treat anything? This is an epic fail. Either re-design it so that it can effectively spray an area, or put it on the hand tool so that the use can distribute the spray over an area.The carpets really aren't dry in 30 minutes. We figured on that beforehand and for us it wasn't really a deduction. Because we cleaned the first test area twice (the hallway and an especially nasty old pet accident), we planned on 24 hours for the carpets to be dry completely. We were right, so plan accordingly with a 24 hour dry time.

Over the past twelve years or so, I've owned three carpet cleaners - one by Hoover and two by Bissell. This cleaner replaced our first Bissell, which while it did a better job (in my opinion) than the Hoover was not nearly as good as this one. Our first Bissell (a ProHeat 2x) finally gave up the fight after five years of moderate abuse and refused to do anything, so we had to quickly replace it since we have two cats and a dog, and were getting ready to move.Now that I have the introductions out of the way, let me tell you what we love about this Bissell compared to our last.1. The larger tank allows us to clean more carpet before refilling.2. The heater seems to have gone through some marked improvements, as the water stays hot for the entire time the machine is in use. Perhaps this was a defective part on our old machine, but we love the improvement nonetheless.3. The hair basket seems to work great for us. Some still gets past it, but most of it is caught - eliminating the fear of clogging a drain and having to play in the dirty water to remove the clog.4. The brushes do a better job of agitating tough spots.5. And finally, the suction is stronger, making faster work out of what was really time consuming before and leaving our carpets a little drier.Compared to my old Hoover, well, even our old Bissell beat it in terms of performance.One thing I did like about my old Hoover though was the two tanks - one for clean water/chemical and the other for dirty water. That did make it easier to fill and empty. I wouldn't necessarily call Bissell's design messy, but it sucks when your dirty water needs to be emptied yet the clean water still has a little left. You pretty much have to dump everything and I don't like being wasteful.There are a few other things we don't exactly love about the new Bissell.1. The "Cleanshot" is kind of deceiving. A. Lining up the stream with the spot is a bit of a challenge. On our machine we have to have the machine about 12" from the spot and sitting to the left of the spot by about 2" in order to get a direct hit. Yours might be different, I don't know. B. As a housekeeping manager for a Marriott hotel, I became cleanliness certified through a combined Marriott, Windsor and Ecolab hands-on training that included a lot of post-classwork that spanned several months. One thing we learned is that there are three stages of carpet care: routine (vacuum), interim (shampoo) and recovery (extraction). For the most part, your household carpet cleaner falls more into the interim category than the recovery category, but when you use the Cleanshot to spray a direct line of chemical and water onto a section of carpet, let it sit for a minute or two, then apply direct suction to that area, you have entered the recovery stage. You don't want to enter the recovery stage for any section of carpet more than twice a year because the recovery stage significantly damages the carpet fibers. So, while I have used the Cleanshot, I don't recommend getting in the habit of using it if you don't absolutely have to.2. The machine is kind of heavy even without water in it. It's not as noticeable for me as it is for my wife because, as I said, I work at a hotel and we use commercial machines that weigh a lot more than this. I think this one is light. She disagrees.3. The location of the power button is awkward. Since we don't use the carpet cleaner on a daily/weekly basis, as we do the vacuum cleaner, it's hard to get this power button placement engrained in memory. Even the commercial cleaners I've used don't have power switches located half way down the front of the machine. It's just unnaturally weird.For those who are saying that the carpet is left really wet, it leaves a lot of hair behind or that the stains aren't coming up, here are some tips.You need to thoroughly vacuum the carpet before using the carpet cleaner. Take your time. Get in every corner and along every baseboard. Go over it at least twice to get as much soil, hair and dust out of the carpet as you possibly can. Once the carpet is as clean as you can get it by vacuuming, it's time for the carpet cleaner.When you use any carpet cleaner, the natural motion for most people is push it forward, then depress the spray trigger and pull it back, then move onto the next section. That fails you on a couple of fronts. Number one, you aren't giving the chemical any time to break up the soil, so you're going to miss a lot. And number two, you're not giving the machine much of a chance to agitate the fibers or suck up nearly enough water to help your carpet dry faster.Instead, do this: A. Slowly push the machine forward while depressing the spray trigger. B. Allow the chemical 15-30 seconds to work. C. Slowly pull the machine backward over the section you just sprayed. Do not depress the spray trigger. D. Repeat steps A-C over the same area. E. Examine the strip you just cleaned for any remaining spots, move the machine up to them and agitate the carpet some more. Do not depress the spray trigger. F. Slowly push the machine to the top of your cleaned strip and pull it all the way back. Repeat this 3 times. Do not depress the spray trigger. G. If there are still spots that didn't come clean, push the machine to those spots and use a 2-second spray with the Cleanshot. Leave that section and start the next one. H. After following steps A-C for the next strip return to the spots you used the Cleanshot with in step G. Do not depress the spray trigger. Just agitate the carpet and suck up the water from those spots. If the spots are still present, they most likely will not come out with your machine. It will require a professional machine or replacing the carpet in that area. I. Return to the strip you started cleaning and pick up with step D. J. Repeat steps A-I throughout the entire room.Cleaning your carpets shouldn't be nearly as fast as vacuuming. It takes a while to do it right and it takes the carpet a few hours to thoroughly dry. But, if you do it right, you shouldn't do it again for three months.Even though this is interim care, it still damages the carpet fibers. If you apply too much chemical, or leave your carpet too wet, the fibers get damaged even more. Routine care damages the fibers also, but not as much as interim care. Recovery care has it's place and is necessary, but it really damages the fibers, which is why you don't want to use it very often. If, however, you don't properly care for your carpets the soil will shred the fibers faster than you'd believe - that's why it's important to use all three stages.For the best care of your carpet, follow these guidelines:Vacuum at least once a week - daily in high traffic areas. Blot spills as quickly as they happen and use light spot treatments as necessary. Use your Bissell once every three months over the entire carpet to remove soil and dust from deep within the carpet. Use a professional carpet cleaner (extractor) every 6 months in high traffic areas and every year on the rest of your carpet. Good quality carpeting should last several years if you treat it right.