Does it work broken as that’s how mine arrived?

Mine arrived broken as well so I requested a replacement. It arrived within a few days of reporting what I received.

Ordered the 3 pack and one is broken. Vendor says no returns. Looks like there is no way to follow up on this. I would not order from them again?

I did return broken ones in the past despite that. Try contacting Amazon instead of the seller. Or you can still use the broken pieces, They do work.

Are both bears in the same package, or is this two separate packages with one bear in each?

Hi! My name is Jessica, an employee at HIC Harold Import Co. Thank you for inquiring about the Brown Sugar Bear Set of 2 Softners. In regards to your question, each bear is individually wrapped. Hope this was helpful!

My brown sugar is always sticky and clumped together. How would I use this? To add or take away moisture?

Hello! My name is Jessica Petrecca, an employee at Harold Import Company, the manufacturer of the Brown Sugar Bear Original Brown Sugar Saver and Softener. In regards to your question . simply soak the sugar bear in clean water (no soap) for 20 minutes, pat dry and than place the item in an airtight container. This will allow the moisture to release making the items most longer. Also will help try to get rid of the sticky feeling. Please feel free to contact me at jpetrecca@haroldimport.com with any other questions or concerns you may have to this product. Hope this was helpful!

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🍯 Keep your sweetness soft and your snacks crisp—never settle for stale again!

EFFORTLESS MAINTENANCE - Simply rinse with water—no soap needed to avoid unwanted flavors.
LONG LASTING FRESHNESS - Preserves brown sugar moisture for up to half a year—no more rock-hard clumps!
NATURAL TERRACOTTA DESIGN - Crafted from specially fired, food-safe clay for safe, reusable use.
VERSATILE MOISTURE CONTROL - Soak to soften baked goods or use dry to keep snacks crispy and spices dry.
MULTI PURPOSE KITCHEN ESSENTIAL - Perfect for brown sugar, cookies, marshmallows, dried fruit, and even salty snacks.

The Brown Sugar Bear is a terracotta moisture regulator that keeps brown sugar soft and fresh for 3 to 6 months. Made from food-safe, specially fired clay, it can be soaked to soften baked goods or used dry to absorb excess moisture in snacks and spices. Easy to maintain with just water rinsing, this pack of two is a versatile kitchen tool designed to eliminate stale sugar and keep your pantry perfectly balanced.