SUNPIN 17.9" Portable DVD Player with 15.6" Large HD Swivel Screen, 6 Hours Rechargeable Battery CD Player Support AV in&Out/USB/SD Card/Sync TV, Region-Free DVD Player with Remote Controller, Black

The first product I purchased had major challenges out the gate forcing me to send it back, disappointed I am sorry to say I didn't leave a positive review. Then to my shock I was contacted by Wendy from customer support they apologized and wanted to make things right and that they stand behind their product. She told me they would be willing to replace the item I purchased and wanted the opportunity to earn my business. Frankly I didn't believe it and thought it was perhaps a scam. She assured me it wasn't. First, I was stunned by a proactive outreach to a customer to make things right. This has never happened to me. The past week I had tried to get customer service from two other companies only to be on hold for 3-4 hours and being transferred to 3 people non whom could help resolve the issue, then having the call drop or just be disconnected. To my dismay I realized the customer doesn't matter any more, and I grew up when customers who purchased a service or product were the life blood of the company. Times are changing for sure and not often for the better. True to Wendy's word a replacement showed up at my door to my surprise and delight. What was even more exciting is when I put in a disc it played beautifully, then I thought I wonder if I can play my healing CD's. The quality of the sound was amazing for a portable device and I have to say I felt an intense feeling of joy and happiness which brought on a big old grin and truly a sense of deep gratitude. I would like to thank Wendy and Sun Spin for renewing my hope in humanity and a company that still care about their company. Well done!

I ordered this DVD player back in January and was very happy with it. It was nice and big and the screen resolution was decent. Up until about 2 weeks ago it worked great when all the sudden the screen turned bright pink and some of the pixels started dying around the edges make it nearly impossible for movie viewing. Obviously, I was a little frustrated but I reached out to the Sunpin customer service about the warranty on the device and was very pleasantly surprised! The player had a 12 month warranty so I was covered by it and after answering a few questions and a little back and forth, the company said they would send me another one ASAP. I was very pleased as good customer service is very important to me and something you can't always count on these days. Overall, I would say the the player is very good quality and I just got a fluke. It has a good resolution and a long battery life. Also, having the ability to flip the screen back on it's self is a huge plus and something I use a lot. Very pleased overall and would definitely buy again and recommend.

I have returned this portable DVD / media player for 2 reasons.Overall build quality is good, I would highly recommend this unit for anyone needing casual portable content playability. However, (return reason #1) for my needs, the ability to navigate an audio CD content (without a lot of fuss) is a big must, as we have members in our Church that sing or play an instrument and will bring their backing tracks in the form of a USB flash drive or an audio CD. The ability to navigate these and cue / pause / hold their track is a must. This is easy enough for flash drives, it gets inserted, and a content menu appears once read and I can arrow down to the desired track. With the CD however, no menu appears, the first song of the CD immediately starts, and it will stop on command only after the track starts. Moving to any other song within and cuing it up so that it sits there and waits for the start command is very awkward.Moreover, the audio quality seems to lack richness and bottom end, and sounds a little scratchy...not an overdrive / running out of headroom / clipping distortion, just a general lack of detail. To be clear, the external audio out is plugged into a sound system. And I have tried other CD/ Flash players in this price range and lower that sound full.So...would I recommend this unit? It depends on the audience. For someone needing to watch DVDs, listen to audio CDs / flash media casually, and need the portability, absolutely! For someone needing random cue-ability and great audio quality, not so much.

Good quality. Good value

Fast delivery, the product arrived in good condition, everything is excellent, very satisfied.

Crappy quality.Lasted less than 3 months

Great picture and sound is clear.

From the first time that I ordered it and started getting acknowledgments from suntan about when it was coming immediate responses to any questions that I asked and the remarkable quality of this 17+ inch DVD player has me giving it a “five” for sure!(I’d give it more if they were more stars available…! :-)I bought the DVD to start playing some of the dozens of DVDs have never yet opened in the last two years as I started to become a woodworker at 71… :-)Because this is so easy to set up so easy to have available I have reviewed a number of woodworking DVDs and immediately put much of what I’ve seen into practice…! All because the player with this amazing 180° swing screen is just so easy to use...BUT.be aware… If you’re getting this because you want to start playing concert DVDs or listening to your favorite tunes cranked to 200 dB… This would not be the item for you…But if you want to use it like I’m using it for instructional DVDs, or take it in the car and take along movies something for your wife to look at while you’re driving endlessly… :-) Or for the kids to use…!Then this will be outstanding!The timeliness of the responses and completeness of all information is only exceeded in my experience by the folks at Apple…This item is a great value!Les