Avalon A3BLK Self Cleaning Bottom Loading Water Cooler Dispenser, 3 Temperature-UL/Energy Star Approved-Black Stainless Steel, 5 Gallons

I bought this for a good friend of mine who was just diagnosed with cancer. She was drinking tap water for years and never drank enough but now that I got her this dispenser, she finally drinks enough water. She loves that it has the hot setting so she can have tea & you can turn on and off via the switch in the back so it won’t use as much electric if you don’t need it. She said setup was simple and she has had zero issues with it (she’s had it about 3 months now.) I’ve used it whenever I go over to her house and the noise is not bad at all. It also fills pretty quickly. I’m actually purchasing one for myself because of how much she likes hers.

Im going to be fair in this review its a great looking product and has great features but because of my experience I cant give it a good review. In only about 6 months the cold water wouldnt work so eventually they sent me a free replacement after doing the whole cord cut process because I was within the 1 year warranty. Everything went well with that. My main complaint is that they do not extend the warranty for the new unit. They only back their product for one year and if anything happens to the first unit you need to purchase an extended warranty on the next one even if your still within the one year warranty on the first product. Luckily it worked out for me on this one but seeing as how they barely guarentee their product quality i dont have high hopes for this to last too long but we’ll see. Even after all the hassle I went through replacing the first one they would not even give me a better deal on the new warranty even just for the year that it should be covered so I will just be getting a new water dispenser system when this one goes bad. It could be that this was a fluke but a 1 year warranty with no extension on the replacement says it all to me.

As someone who LOVES cold water, and living in a city with our quality trap water, this purchase is easily my favorite. It's easy to set up, easy to use, and quiet! We haven't used the hot water feature very much yet as it's the hottest part of the summer, but the cold water option is tested regularly. You can turn off the hot and cold features individually. It takes about a half hour or so for the hot water to get hot enough for noodle soup, and about the same for the cold water to get cold. Once the "change soon" light comes on, we can usually get another 3 or 4 cups of water through the cold tap, but it's room temp at that point. Also, it's nice and quiet. It did in our living room next to the recliner, and we barely hear it working. We've had it for about 2 months, and still loving it.

So let me start with the obvious this bottom loader is a game changer no more lifting 5 gallon jugs Now its a simple slide in bottom compartment, this is huge. Also with old top loader looking at the bottle day in and day out kept reminding me of the office water cooler who needs that The look is smooth and contemporary (I ordered Black) looks like a piece of furniture not a water cooler The top is flat and you can put flowers pictures or another decoration you may wish that fits your style . Now for the people who complain about it being noisy... well when its in "suction" mode necessary due to its bottom feed, it makes noise for about 10 seconds maybe a few more seconds depending on how big of a container you are filling but honestly it is quiet 98% of the time I have never owned a watercooler that didn't make noise in cooling mode I was concerned when i read the reviews complaining about noise but honestly i did not find that to be remotely true It has a light to remind you to change the bottle and that literally takes 20 seconds and a constant cleaning (ozone) mode I love this purchase so far and would recommend without hesitation

Works, until it doesn't. 20 months since purchase and now no water is dispensing. The cold water tank is frozen and when I reached out to Avalon I was told my options were purchasing a new thermostat or a new machine. And replacing the part looks like a longer process than I cared to engage in with a 20 month old machine. I honestly mostly understood what was going on from reading other reviewa because their website isn't really helpful. Would not recommend if you are looking for something durable or arent into repairing machines. In case it helps anyone looking to diy the repairs, look up "Avalon - Thermostat Probe Replacement" video to understand how to fix it. It was also really loud from early one. Like something was loose and would vibrate too loud only a few months in.

Had to have original shipment replaced because was damaged by USPS during shipping. Replacement was received much faster and in great shape. The hardest part of setting up this water cooler was the unpacking. I really don't know what some are talking about when they say it's noise level is loud. The only time I hear it is when it's drawing water up from the bottle, which is pretty fast and not obnoxiously loud as far as I can hear. If the tv is on, I don't hear it. The water temps are great. I really love the self cleaning option, especially while dealing with the pandemic. This is my 5th water cooler over 20+ years and also my favorite. I'd love for Avalon to mfg nugget ice machines.

The first unit I ordered looked great, unpacked it, set it up, installed water bottle and immediately water ran out onto the floor. Some investigating revealed that the outlet elbow to the fill tank was broken off the pump. Contacted Amazon and they IMMEDIATELY made it right. Scheduled pick-up from my house and had new one delivered 3 days later. I will say, the 2nd unit was packed the same except it came in an additional box. The first unit did not look to be repackaged, but the unit was not packed in any additional boxing. I am a little bummed that the in bottle water suction straw is not the same. The 1st one had an offset metal straw, the 2nd one has a straight plastic one. Not a deal breaker. So far, seems to be working perfectly. NIce and quiet, keeps water nice and cold, hot works fine. I'm hoping it will last several years.

This broke after 1.5 years. The water line freezes so the water can't dispense. I hired someone to try to fix it and you have to unplug and plug it in over and over to get line to un-freeze. Then it just totally stopped working one day. It's an absolute piece of crap. It's sad they are building products to just end up in garbage dump instead of something that works many many years.